
The pitch that started strong—then slipped.
The client who suddenly stopped trusting your calm.
The tone that changed the energy in the room.
Identify the subtle cues that signal when emotion is taking the lead — before it hijacks the moment.
Recognize the patterns in others’ behavior so you can respond with strategy instead of instinct.
Build micro-skills for staying grounded — breath, timing, pacing — that instantly shift your presence under pressure.