Last updated: September 30, 2026 · Effective date: September 30, 2026
Please read these Terms carefully. They include our 30-day refund policy for the BOLD Course, different rules for coaching and corporate engagements, and important limitations on our liability. By using our sites or buying a program, you agree to these Terms.
These Terms of Service (“Terms”) form a binding agreement between Meso Holdings, LLC (“Company,” “we,” “us,” or “our”), a Wyoming limited liability company that operates The Bold Negotiator brand, and you (“you” or “Customer”). By visiting or using our websites, creating an account, buying a program, or otherwise using our Services, you agree to these Terms. If you do not agree, do not use the Services.
“Services” means the content, tools, and programs we offer, including:
You must be at least 18 years old (or the age of majority where you live) to purchase our paid Services. You are responsible for keeping your login credentials confidential and for everything that happens under your account. Notify us immediately at [email protected] if you suspect unauthorized use.
Prices are shown on the Sites at the time of purchase and are in U.S. dollars unless stated otherwise. By placing an order you authorize us (or our payment processors, currently Stripe and GoHighLevel) to charge your payment method for the total amount, including any applicable taxes. You represent that you are the authorized user of the payment method.
If you purchase the BOLD Course and decide within 30 days of your purchase that it isn’t right for you, we’ll refund you in full.
To request a refund, email [email protected] from the email address associated with your account within 30 days of the purchase date. Refunds are processed to the original payment method and typically appear within 5–10 business days. Upon refund, your access to the BOLD Course and any associated bonus materials will be revoked.
The 30-day refund window is the exclusive remedy for Course dissatisfaction. Refund requests submitted after 30 days, or for purchases of any Service other than the BOLD Course, are governed by the rules below.
One-on-one coaching engagements and corporate training programs are not governed by the 30-day refund policy in Section 5.1. Each such engagement is sold under a separate written agreement (the “Engagement Agreement”) signed before work begins. Refund, cancellation, rescheduling, and payment terms for coaching and corporate training are set out in that Engagement Agreement and supersede this Section 5 for those services. Absent an Engagement Agreement, coaching and corporate training purchases are non-refundable.
Any free Service carries no fee and therefore no refund obligation. You may unsubscribe at any time using the links in our emails or by contacting [email protected].
Please contact us before initiating a chargeback. If you file a chargeback for a purchase that falls within our refund policy, we will provide the refund directly — filing a chargeback first complicates that process and may result in suspension of your access. Chargebacks filed for purchases outside of the refund window, or for services provided under an Engagement Agreement, will be contested.
If you believe you were charged in error or experienced a technical failure that prevented access, contact us at [email protected] and we will work with you in good faith regardless of the 30-day window.
Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services and their content for your own individual learning.
You may not, without our prior written consent:
All rights not expressly granted are reserved. The BOLD, BRAVE, BOLD Negotiator name, logos, and frameworks are trademarks of Meso Holdings, LLC.
Accounts are for a single user. If your company wants to enroll multiple employees or run an internal workshop, contact us at [email protected] for a corporate license. Bulk or team use without a corporate license violates these Terms.
Professor Phil AI is an AI-powered coaching assistant, and BOLD Wingman is an AI-powered negotiation assistant. They draw on Philip Danielson’s written frameworks and negotiation principles, but their responses are generated by a large language model and can be incomplete, out of date, or incorrect. Professor Phil AI and BOLD Wingman are for educational purposes only. They are not legal, financial, medical, tax, employment, or psychological advice, and nothing they say creates a professional relationship of any kind. Always consult an appropriately licensed professional for decisions that carry those risks.
You are responsible for the content you enter into Professor Phil AI and BOLD Wingman. Do not enter information that belongs to a third party and that you are not authorized to share, and do not enter sensitive data (government IDs, health data, financial account numbers, passwords). Conversations may be logged and reviewed in anonymized form to improve the model.
If you provide your phone number and opt in to text messaging — for example, when booking a consultation appointment through our scheduling form — Meso Holdings, LLC (operating as The Bold Negotiator) may send you SMS messages. These messages consist of transactional messages, such as appointment confirmations and reminders for calls you have scheduled, and, if you separately consent, occasional promotional messages about our training programs and offers.
Opting out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a final message confirming that you have been unsubscribed, and you will receive no further SMS messages from us. To rejoin, you can opt in again through our forms. If you experience issues or need assistance, reply HELP to any message or contact us directly at [email protected].
Message frequency and rates. Message frequency varies. Message and data rates may apply for any messages sent to you from us and from you to us, as provided in your plan with your mobile carrier. If you have questions about your text or data plan, contact your wireless provider.
Carrier liability. Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the effective transmission of your mobile network operator and is outside our control.
Eligibility. You must be at least 18 years old to opt in to receive SMS messages from us.
Privacy. Information collected in connection with SMS messaging is handled as described in our Privacy Policy, including our commitment that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
You agree not to:
If you submit testimonials, answers, reflections, messages, or any other content through the Services (“User Content”), you retain ownership, but you grant us a worldwide, royalty-free, non-exclusive, sublicensable license to host, store, display, and — in anonymized or aggregated form — use that User Content to operate and improve the Services. You represent that you have the right to grant this license and that your User Content does not violate any law or third-party right.
Written testimonials that you publicly post on our Sites or send us for marketing use may be quoted, attributed to your first name and last initial, and featured on our Sites or marketing materials unless you tell us otherwise at [email protected].
The Services teach skills and frameworks. Outcomes depend on many factors that are outside our control — your situation, your effort, the other party, market conditions, and more. We do not guarantee any particular salary increase, deal outcome, career result, or financial benefit. Case studies, testimonials, and example numbers on the Sites describe what specific individuals experienced and are not a prediction of your results.
The Services rely on third-party platforms (including GoHighLevel, Stripe, our email provider, our AI infrastructure provider, and hosting providers). Those services have their own terms and privacy policies, and we are not responsible for their availability, performance, or decisions.
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted access, and security.
To the fullest extent permitted by law, Meso Holdings, LLC, its members, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or loss of goodwill, arising out of or related to the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the greater of (a) the amount you paid to us for the Services in the twelve (12) months before the claim arose or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain limitations of liability; in those places, the limits above apply to the fullest extent permitted.
You agree to indemnify and hold harmless Meso Holdings, LLC and its members, officers, employees, and contractors from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your use of the Services, (b) your violation of these Terms, or (c) your violation of any law or third-party right.
We may suspend or terminate your access to all or part of the Services at any time, with or without cause or notice, including if you breach these Terms. Upon termination, your license to use the Services ends and any provisions that by their nature should survive — including Sections 5 (Refunds and Cancellations), 6 (License), 11 (User Content), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), and 18 (Governing Law) — will survive.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any formal claim, you agree to first contact us at [email protected] and try in good faith to resolve the matter informally for at least 30 days.
We may update these Terms from time to time. If we make material changes, we’ll revise the “Last updated” date above and, where appropriate, give additional notice (for example, by email or a notice on the Sites). Your continued use of the Services after an update means you accept the revised Terms.
These Terms, together with our Privacy Policy and any order confirmation or corporate agreement you sign with us, are the entire agreement between you and Meso Holdings, LLC concerning the Services. If any provision of these Terms is found unenforceable, the remaining provisions will stay in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor as part of a business transfer.
Meso Holdings, LLC
Email: [email protected]
Attention: Legal